Terms & Conditions

1. General Information

These Terms and Conditions apply to all purchases of goods and services on FixComp Repair Services. All prices are displayed inclusive of VAT (TTC) in Mauritian Rupees (Rs).

2. Delivery Policy

We aim to dispatch and deliver your orders within 2 to 5 business days after confirmation. In the event of an unforeseen delay, you will be notified promptly by our support team.

3. Payment Methods

We accept the following payment methods for your convenience:

• MCB Juice
• Cash on Delivery (COD)
• Bank Transfer

Payments via MCB Juice and Bank Transfer must be completed and confirmed before delivery/pickup.

4. Order Cancellation

You may cancel your order at any time before it has been dispatched by contacting our support team via WhatsApp or email. If the item has already been dispatched, the return policy will apply.

5. Return & Refund Policy

Customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.

5.1. Return Window

You have 7 calendar days to return an item from the date you received it.

5.2. Condition of Returned Items

To be eligible for a return, the product must be in the same condition that you received it. The item must be unopened, sealed, and in its original packaging. Any components showing signs of physical damage caused by the user are strictly ineligible for return.

5.3. Repair Services & Warranties

For custom PC builds and repairs, standard warranties apply (e.g., 1-year warranty on repairs unless stated otherwise). Refunds are not applicable on repair labor services once the service has been successfully completed.

5.4. Refund Procedure

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment (or via bank transfer) within 14 days.