Privacy Policy

This Privacy Policy outlines how FixComp Repair Services Ltd. collects, uses, and protects your personal data in compliance with the Data Protection Act 2017 (DPA) of Mauritius.

1. Data Controller

The Data Controller responsible for your personal data is:
FixComp Repair Services Ltd.
Address: Bonne Terre, Vacoas, Mauritius
Email: bwoozeerally@fixcompservices.com

2. Data Collection and Purpose

We collect the following personal data when you use our website, contact us, or request a service:

  • Identification Data: Name, Email Address, Phone Number.
  • Service Data: Physical address (for deliveries/pickups), Device information (for repairs), and details regarding your requests.

Purpose of Processing: We collect your data solely to:
- Fulfill your service requests (repairs, custom PC builds, components orders).
- Communicate with you regarding quotes, order status, and customer support.
- Improve our services and website experience.

3. Legal Basis for Processing

Your personal data is processed on the following legal bases:
- Contractual Necessity: To execute the repair or sales contract between you and FixComp.
- Consent: When you voluntarily submit a contact form or request via WhatsApp.

4. Data Sharing and Security

We do not sell, rent, or trade your personal data to third parties. Data is strictly confidential and only accessible to authorized personnel of FixComp Repair Services Ltd.
Please note that communications via WhatsApp are processed through Meta's servers in accordance with their own privacy policy, which you accept when using this channel.
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, specifically:
- Customer Messages & Inquiries: Kept for a maximum of 3 months after resolution.
- Orders & Invoices: Kept for 5 years to comply with Mauritius accounting and legal obligations.

6. Your Rights as a Data Subject

Under the Data Protection Act 2017, you possess the following rights regarding your personal data:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data.
  • Right to Restrict Processing: Request to pause the processing of your data.
  • Right to Object: Object to the processing of your data for specific purposes (e.g., direct marketing).
  • Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at bwoozeerally@fixcompservices.com. We will respond to your request within 21 days as required under the DPA 2017.

7. Cookies

Our website uses minimal session cookies strictly essential for the functionality of the website (e.g., keeping your shopping cart active and securing user sessions). These cookies have a limited lifetime of 24 hours.

Because these cookies are purely technical and strictly necessary to provide the service you request, no prior user consent is required under applicable data protection laws. We do not use any intrusive tracking cookies, Google Analytics, or third-party advertising cookies.